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Workforce Group Recent Available Employment Opportunity

Workforce Group – Our client, is currently recruiting suitably and qualified candidates for the position below:

Job Title: Call Center Agent
Job Location: Lagos (Island and Mainland)

Job Description

  • He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.

Requirements

  • One or two years’ experience working in a related job role.
  • Must be resident in Lagos.
  • HND/BSc in any discipline.
  • Must not be more than 28 years old.
  • Excellent spoken English with impressive interpersonal skills
  • Must be Fluent in English and one other Language

Perks:

  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types

Remuneration
Attractive Basic pay and other benefits


To Apply

Interested and qualified candidates should:
Click here to apply

Application Deadline: 25th July, 2019

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