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Standard Chartered Bank Vacancy for Service and Productivity Analyst

Standard Chartered Bank Vacancy for Service and Productivity Analyst

Job Title: Service & Productivity Analyst

Job ID: 259764

Job Function: Technology & Operations

Location: Nigeria – SCB

Full/Part Time: Full-Time

Regular/Temporary: Permanent

Job Description

To add value to the strategic direction, planning, budgeting and performance measurement of the Group Technology and Operations unit .

•Collate and consolidate accurate performance metrics for all units in GTO.

•Prepare and produce the GTO metrics dashboard reports, Executive reports and such other presentation reports as may be required from time to time.

•Analyze and interpret the various GTO performance metrics and the trend.

•Provide cost advisory to all GTO projects, initiatives, cost measurement to ensure they create value.

Key Roles & Responsibilities

•Review GTO cost and ensure completeness and accuracy.
•Analyze and interpret the GTO cost performance and trends and suggesting remedial action
•Actively review and assist in planning GTO costs to ensure value for money and a lean cost base
•Be directly involved in the formulation and collation of GTO annual budget and ensure it is consistent with the overall agreed strategy.

•Ensure that the GTO cost forecasts are robust and adequately tracked.
•Analyze, challenge and provide insights to ensure that GTO cost strategy is robust, and will ultimately enhance shareholder’s value.
•Regularly collate and consolidate GTO key performance indices and be able to explain the trend analysis.
•Regularly highlight performance metrics gaps and recommend remedial actions.

•Engage the units’ heads to ensure they remain on track both with the strategic and tactical direction of the function as it relates to their capacity planning.
•Ensure that the GTO structure including hub recharges is aligned to deliver performance targets and continuously leverage to deliver optimum cost saves.
•To ensure GTO monthly reporting is timely and accurate at both Group level and Country Executive levels. Such reports include the GTO dashboard report, Executive productivity report etc
•Work with Support Finance partner and GTO  line managers on regularly updating their cost performance to enable them make fact based business decisions and explain variances as necessary.
•Co-ordinate the formulation of the GTO operating plans/budget and monitor progress towards its achievement.
•Manage  GTO  cost centres.
•Undertake ad hoc projects and assignments as agreed with Line Manager, and the CIO.

Qualifications & Skills

Bachelors Degree in a related discipline.
•Accounting Qualifications (ACA,ACCA)
•High level of computer literacy and Microsoft office especially MS Word, Excel, PowerPoint.
•Knowledge of the Banking practice and Products.
•Excellent written and oral communication skills
•Strong analytical skills and an eye for details
•Excellent presentation (power point) skills.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required. Diversity & Inclusion Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Steps to apply:

  1. Click here to go to the job search page
  2. Select Nigeria under “Select Location”
  3. Scroll down and click on search (the first button)
  4. Click on the relevant vacancy and follow the application instructions


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