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MiDCOM Nigeria Job: Vacancy for Customer Care Executives, Sales/ Marketing Executives and Managers

MiDCOM Nigeria Job: Vacancy for Customer Care Executives, Sales/ Marketing Executives and Managers

MiDCOM is the brand owned by the telecommunications division of MIDLAND GROUP OF COMPANIES LIMITED. MiDCOM’s primary association is with the world most popular mobile handset brand “NOKIA”. Currently MiDCOM acts as a distributor and leading supplier of NOKIA brand mobile phones and accessories in four countries in East Africa. viz Tanzania, Rwanda, Kenya and Uganda. In the recent years MiDCOM has laid foundation of an organized approach in the mobile phone handset industry in East Africa. Communications is one of the fastest growing industries in the world and MiDCOM compliments the industry as leading suppliers of quality handsets and accessories. Apart of establishing mere distribution channels, MiDCOM also promises quality after sales services to their customers. We have established a “L-3” Nokia care center as well in Kampala, Uganda, followed by an “L-2” center in Dar-Es-Salaam, Tanzania. The purpose of the care center is to cater to the warranties as promised by Nokia.

The vision of MiDCOM is to become a leading distributor of Nokia handsets and accessories in the African region.

Midcom is now diversifying and expanding its network in NIGERIA. For its rapid growth, Midcom needs the following personnel.

    Based at Lagos. Abuja. Onitsha, Kano, PHC, Kaduna, Ibadan

    Key Responsibilities
    •Driving volume and growth In the given territory
    •Ability to work under pressure
    •Willingness to travel extensively
    •Multi-tasking and problem solving ability
    •Aggressive sales profile. Should be able to manage large channel distribution network.
    •Positive attitude with a very pleasant personality matched with the ability to manage stress, time and people effectively.
    •Strong analytical ability to evaluate operations and re-engineer & establish new procedures to Improve upon overall profitability of the business.
    •Strong communication skills (both in English and regional
    •Convincing attitude and passion to chase the revenue targets.
    Handy knowledge of internet is a must

    Desirable Requirement
    •2 – 4 years in sales (sound experience in channel or franchisee management)
    •Candidates of telecommunication and from FMCG background will have an extra advantage
    •Ability to meet commitment and targets

  • Customer Care Executive (Job Code: FRN/2010/002)
    Key Responsibilities
    •Handling and processing customer queries received
    • Communicate and liaise verbally and in writing through phone and occasionally through e-mail.                 between customers/suppliers/visitors/enquirers and
    •Prioritize their own work, and develop processes that monitor progress and performance for the company
    • Candidates will have to be patient, energetic and responsible while talking to customers.
    •Order and maintain relevant office supplies for effectiveness of personal duties.
    • Customer Complaint Handling Skills
    •Establish and maintain effective working relationships with
    • The person would be responsible for: Sales insure co-workers, supervisors and the general public    Customer Satisfaction, Merchandise Display, Office
    •Perform reception duties in and efficient, professional and Operations, Cashiering, maintaining DSR.
  • Logistics Executive ( Job Code:2010/003)
    Key Responsibilities
    •Entire logistic operations (including operation & liaison
    with clearing agents at the airport)
    •Dispatch Planning & Execution
    •Movement of Stocks
    •Stock planning and movement,
    •Co-ordination with Sales Team, Finance Team for stock outs/stock update
    •Generating MIS for Warehouse
    •Take precaution for damages during loading the material and safety for loaders.
  • Manager Finance and Administration ( Job Code: FRN/2010/004)
    Key Responsibilities
    •Handling day to day accounting and administration activities including staff.
    •Handling petty cash and preparing cash balance statement.
    •Data Entry.
    •Booking Expenses and maintaining details of receipts and payments.
    •Maintaining running balances for accounts on Excel Daily entry of Cash and Tally and updating Bank summary on daily basis.
    •Preferred preparing Monthly Bank Reconciliation Statement.
    •Bank vouchers
    •Tax deduction and filing retune of Tax
    •Cost optimization
    •Primarily high-end MIS reporting/forecasting/budgeting.
    •Management reporting on a weekly, monthly & Quarterly basis.
    •Expense forecasting it suggests expense forecast to the country based finance management.
    •Variance Analysis actual v/s forecast v/s budget.

    Desirable Requirement
    •Should be a qualified Chartered Accountant/ACCA with 2-3 years experience in similar capacity. Very good finance knowledge, excellent excels skills and people management skills.
    •Prior experience in forecasting/budgeting & MIS reporting is mandatory.
    •Adept in MS Excel. Working knowledge is a MUST.
    Experience:         2 year(s)
    Course of Study: Accounting
    Required Grade:  Not Specified

  • Field Sales Executive(Job Code: FRN/2010/005
    Key Responsibilities
    •Handling the sales channel
    •Retail presence by way of merchandising implement marketing activities etc.
    •Identifies and develop new Outlets of the business.
    •Meet Monthly Targets, IS/Daily Sales Report, Update/ Review customer complaints, Update dealers and distributors on policies and operating procedures.
    •Responsible for managing the sales and distribution network in the allotted territory. Would ensure value and volume target achievement, Dealer training, product availability, merchandising, local sales promotions etc
    •Achieving sales targets assigned for territory through the dealers.
    •Developing new opportunities to increase market share.

    Desirable Requirement
    •Knowledge of ROI and route plan
    •Candidates with experience in Mobile industry will be preferred.
    •Smart, Aggressive with Positive Attitude. Good Personality, Good Communication Skills. Well versed with Computers
    •Willing to travel.
    •Having expertise in dealer network.
    •Complete knowledge of local market and market places.
    •Candidates must have Post Graduate Diploma in marketing or similar.
    •Experience:  0 year(s)

  • Sales Executive-corporate sales(Job Code: FRN/2010/006)
    Key Responsibilities
    •Increase sales through new business acquisition.
    •Develop creative sales strategies to improve market share, market coverage.
    •Increase revenue of the business
    •This rote is primarily responsible for new business
    development and development of existing accounts
    •Ensuring that the Sales Targets are met.
    •Development of New Clients and/or markets

    Desirable Requirement
    •Experience in corporate Business
    •Smart and a pleasing personality.
    •Should be a high performer in sales in the previous job.
    •Should have the skills to negotiate with senior managers of the corporate.
    •Candidate must have degree of MBA-Marketing/Sales or similar diploma
    Experience:         0 year(s)

  • Showroom Sales Staff (Job Code: FRN/2010/007)
    Key Responsibilities
    •look after daily retail store operations, visual merchandising, inventory control, team management, customer relationship management.
    •Implement and monitor processes related to store operations.
    •Responsible for Visual Merchandising of the store
    •Analysis of Retail Sale
    •Handling day today store operations
    •Stock receiving and stock returns
    •Maintaining of all inventory records
    •Maintaining cash records
    •Should be presentable & possess Good Selling & Convincing Skills

    Desirable Requirement
    •2-4 years of relevant experience
    •Implement and monitor processes related to store operations.
    Location:             Not Specified
    Experience:         2 year(s)

Midcom guarantees the best compensation in the industry with attractive incentives, for all the above posts, excellent communications skills in relevant regional language and English both written and spoken are a must

If you have capability to face challenges and want to grow, e-mail your resumes with the JOB CODE in the subject line to: e-mail: [email protected] For any queries please call Isaac: 080 64 65 52 26 or visit

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