Entry Level Telesales/Customer Care Agents At Jumia Nigeria

Jumia is Nigeria’s number one online shopping destination where you can shop the widest selection of electronics, fashion, home appliances, kid’s items and more in Nigeria and have them shipped directly to your home or office at your convenience! We offer free nationwide delivery, free returns and have several convenient payment options to choose from, either with your debit/credit cards or cash on delivery. With affordable prices and great products, Jumia lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, super convenience guaranteed.

Jumia is recruiting to fill the position of:

 Job Title: Entry Level Telesales / Customer Care Agents

 Location(s): Lagos

Function: Customer Service (Supply Chain)

Job Description

We are looking for young talented, customer centric, fresh graduates from all backgrounds.

As a Telesales/Customer Service Agent, you will put customers at the center of your day, helping our customers with a range of products. We will make sure you are fully trained on everything we have to offer, so you can help our customers find the products that are right for them and can explain their various features and benefits.

You’ll need to be flexible with your working hours.

Building relationships, giving straightforward help, going above and beyond our customers’ expectations are all essential parts of a great service.

You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring the attention to detail.

Please note that this is an entry level position.


Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.

Processing customer orders and up-selling products based on identified customer needs.

Maintaining quality service by following organization standards.

Contributing to team effort by accomplishing related results as needed

Being the first point of contact for customers

Working towards and achieving stretching personal and team objectives

Identifying how we can best help customers.


Computer Skills – MS office packages

Fast and accurate in typing (at least 39 words per minute)

Dynamic and enthusiastic person with good written and verbal communication skills

Persuasion and Influencing skills, strong negotiating skills

Good work organization, time management skills and ability to work under pressure

Ability to work quickly, methodically and accurately

Sound interpersonal skills

Ability to work as part of a team

?Self-motivated, delivers quality work and is proactive

?Result driven as this is a high-performance, output environment

?Ability to work to targets

?Ability to self-manage and self-motivate- must be a self-starter


Bachelors degree (minimum)

Years of Experience: 0 – 2 years

Application Closing Date

18th February, 2014

Method Of Application

Interested and qualified candidates should:

Click here to apply


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